• Our online payment transactions are managed by HSBC (i.e Service Provider).
• The card details you have entered will be stored with our service provider.
• We accept VISA and MASTER credit / debit cards
  For every successful payment an Confirmation Email will be sent to your email Id which was be provided to our Business Development team for all interactions.
• It will take around 48 hrs to display the payment details in your card statement.
• Your payment will take a minimum of 48 hours to reach the account to which you are making a payment. (This includes time to verify your credit/debit card details with your credit/debit card supplier and for payment to be notified to the Council.) If your payment is overdue and recovery action is about to be taken, you should pay cheque or account transfer to company account
• We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account number.
• We cannot accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or other reasons). If the credit/debit card supplier declines payment, the Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/credit/debit card supplier that payment has been deducted from their account.

CURRENCIES:
 
We accept the payments in GBP (£) for the customers from United kingdom. Customers from other parts of the world can pay in either GBP (£) or in USD ($).
Your invoice will be clearly mentioned about the type of currency we charging to you with appropriate symbol.

PAYMENT QUERIES:

For all payment queries, please send your email with your invoice number, customer reference number, and amount to [email protected], and accounts department will solve your issues as early as possible.

REFUND POLICY:

A payment can only be refunded, if the client has paid the excess amount, and in order to refund a payment it will take around 30 working days from the date of request.

CANCELLATION POLICY:

Only a payment made to wrong invoice can be cancelled until and unless the invoice does not relate to the client directly or indirectly and there is no due to the clients invoice. In order to cancel an invoice it will take around 30 days from the date of request. If the clients invoice is still pending it will always be adjusted and a confirmation mail will be sent to the client.

If you want to contact us any regarding the payments alternatively you can contact us at

Mind Quest LTD,
Suite 8 -10, Gough House
57 Eden Street
Kingston Upon Thames
Surrey KT1 1DA

Ph: 0208 8190 717

Email: [email protected]